Effective Date: 15/06/2025
Welcome to Fiore & Luce. These terms and conditions outline the rules and regulations for using our website https://fioreluce.com and for purchasing products from our online store.
By accessing this website and placing an order, you agree to accept and be bound by the following terms. If you do not agree, please do not use the website.
1. About Us
Fiore & Luce is a jewelry store offering handcrafted engagement rings, wedding bands, and fine jewelry made from lab-grown diamonds and moissanites in gold settings.
2. Orders & Availability
- All products are made-to-order unless otherwise stated.
- Production time is typically 4–6 weeks from the date of payment confirmation.
- Order acceptance is subject to product availability, payment approval, and shipping feasibility.
- We reserve the right to cancel any order at our discretion.
3. Pricing
- All prices are listed in Jordanian Dinar (JOD) and include sales tax as per Jordanian law.
- Prices are subject to change without prior notice.
- Any promotional offers or discounts are valid only during the specified time period and cannot be combined.
4. Payment
We accept secure online payments via Visa, Mastercard, and other available options through our integrated payment providers (e.g., HyperPay, PayTabs).
Orders will not be processed until payment is successfully completed.
5. Shipping
- We deliver across Jordan via trusted courier services.
- Standard delivery times vary depending on the product and location.
- Once shipped, tracking information will be provided.
- Fiore & Luce is not responsible for delays due to unforeseen courier or customs issues.
6. Returns & Refunds
- Due to the custom nature of our products, we do not accept returns or offer refunds unless the item is damaged or incorrect.
- All return requests must be submitted within 48 hours of receiving your order, along with clear photos of the issue.
- Approved returns must be in original packaging, unworn, and accompanied by proof of purchase.
For more information, see our Returns Policy.
7. Warranty
Our products come with a 1-year warranty covering manufacturing defects.
This warranty does not cover:
- Accidental damage
- Improper handling or cleaning
- Normal wear and tear
8. Intellectual Property
All content on this website — including images, logos, product descriptions, and branding — is the property of Fiore & Luce. Unauthorized use or reproduction is prohibited.
9. Privacy
Your personal data is handled with care. For full details on how we collect and use your information, please refer to our Privacy Policy.
10. Modifications
Fiore & Luce reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on the website.
11. Governing Law
These terms are governed by the laws of the Hashemite Kingdom of Jordan. Any disputes shall be resolved through Jordanian courts.
12. Contact Us
If you have any questions or concerns about these terms, please contact us at:
Fiore & Luce
Email: support@fioreluce.com
Website: https://fioreluce.com