Effective Date: 15/06/2025
At Fiore & Luce, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit or make a purchase from our website, https://fioreluce.com.
1. Information We Collect
When you browse or shop on our website, we may collect the following:
- Personal Information: Name, billing and shipping address, email address, phone number.
- Order Information: Items purchased, order history, and transaction details.
- Payment Information: Payment method (handled securely via third-party payment processors). We do not store credit card information on our servers.
- Device Information: IP address, browser type, time zone, and cookies.
2. How We Use Your Information
We use your data to:
- Process and fulfill your orders;
- Communicate with you about your purchase or support inquiries;
- Send updates, promotions, or newsletter emails (only if you opt-in);
- Improve our website, customer service, and shopping experience;
- Comply with legal obligations.
3. Sharing Your Information
We do not sell your personal data. We may share it with:
- Payment processors
- Shipping carriers
- Email marketing platforms (if you registered as a used and/or subscribed to our newsletter)
- Government authorities if required by law
4. Cookies & Tracking
We use cookies to:
- Maintain your shopping cart session;
- Analyze website traffic and usage;
- Remember your preferences.
You can disable cookies in your browser settings at any time.
5. Data Storage & Security
We store your data on secure servers and use industry-standard practices to protect it. Access is limited to authorized personnel only.
6. Your Rights
If you are located in Jordan or any applicable jurisdiction, you have the right to:
- Request access to the data we hold about you;
- Request correction or deletion of your personal information;
- Withdraw consent for marketing communications at any time.
To make a request, please contact us at support@fioreluce.com.
7. Third-Party Link
Our website may include links to third-party sites (e.g., payment providers, social media). We are not responsible for their privacy practices. We encourage you to read their policies.
8. Updates to This Policy
We may update this policy from time to time. Changes will be posted on this page with the updated date.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Fiore & Luce
Email: support@fioreluce.com
Website: https://fioreluce.com